Our Online Continuing Education programs include the final exam and deliver a dated certificate and professional seal. Optional CE / CME credit for select titles is also included. Browse categories or use the Search products box.

Certificate of Customer Care Culture (Team Leader) Skills (4CCTLP)

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COURSE DESCRIPTION: This course is designed for beginners and those on the front line like Team Leaders and First and Second Line Managers. This is one course in a series of culture change courses that asks the questions: Why Do You Want To Change Your Team Culture and What Behavior Will You See In The New Culture?

Learning Objectives:

  • Outline best practices to influence a team to go above and beyond
  • Learn how to follow up successfully with customers to focus on one target audience at a time.
  • Foster a positive customer care culture to improve the productivity of any team


Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Customer Care Culture (Team Leader) Skills (4CCTLP) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.

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