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Our Self-Paced Online Continuing Education programs include the final exam and deliver
a proficiency certificate and seal. National CE/CME credit statement for healthcare titles included. Browse courses by category or use the Search products box.
Certificate of Revenue Recovery & Medical Collections Proficiency (CRRMCP)
Product Details
NEW! (pre-order - available 5/15/2026) The Certificate of Revenue Recovery & Medical Collections Proficiency
program is designed to navigate the critical intersection of compassionate veterinary care and financial sustainability. This course will guide you through the entire veterinary revenue cycle, from establishing ethical legal frameworks and proactive financial policies to mastering the psychology of client financial conversations. We will equip you with structured internal workflows for managing overdue accounts, including effective communication, negotiation strategies, and de-escalation tactics. You will also learn the necessary criteria for escalating accounts, how to partner with external agencies, and the fundamentals of small claims court. Throughout this journey, you will develop the skills to create transparent, empathetic, and effective financial processes that protect your practice's health. By the end of this course, you will be able to implement a robust revenue recovery strategy that strengthens client relationships and secures your clinic's financial future.
At the completion of this course, the learner should be able to:
* Describe the veterinary revenue cycle and the legal and ethical frameworks governing collections.
* Develop and implement a proactive practice financial policy that promotes transparency.
* Apply empathetic communication, negotiation, and de-escalation tactics to client financial conversations.
* Design and execute a structured internal workflow for managing overdue accounts.
* Establish objective criteria for escalating accounts to external agencies or for legal action.
* Outline the procedures for partnering with a collections agency and navigating small claims court.
* Analyze Accounts Receivable (A/R) reports and Key Performance Indicators (KPIs) to measure financial health.
* Analyze Accounts Receivable (A/R) reports and Key Performance Indicators (KPIs) to measure financial health.
PENDING RACE APPROVAL STATEMENT
This program is pending approval by AAVSB-RACE to offer a total of 1.00 CE Credits (1.00 max) being available to any one veterinarian: and/or 1.00 Veterinary Technician CE Credits (1.00 max). Participants should verify recognition with their state board(s) and should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions of certain methods of delivery of continuing education.
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