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Our Online Continuing Education programs include the final exam and deliver a dated certificate and professional seal. Optional CE / CME credit for select titles is also included. Browse categories or use the Search products box.

JOB-ROLE LEARNING PATH: Certified Customer Support Specialist (4CCSS)

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Learning Path Description:
A Customer Support Specialist is responsible for interacting with clients and customers. Responding to customer queries in a timely and accurate way, via phone, e-mail or chat. Identifying customer needs and helping customers use specific features of services and products provided.

Courses in this learning path include:
  • Customer Service Basics
  • Customer Service Skills
  • Online Customer Support
  • Call Center Customer Skills
  • Customer Service Management

Completion of this entire bundle will award the recipient all 5 certificates of proficiency AND a certification and badge/seal as a: Certified Customer Support Specialist (4CCSS) which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Board.


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